Final Retainers

Hello I’m a customer of your direct Italian smile. The company is gone. I am half to treatment, I have finished the payment I must send only the retainers. Do you ship them through your company?

Tagging @Aligners so they can answer your question.


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Have you contacted the company if they can still continue giving your aligners since you have paid full already? They have your records so I think it would be better to continue your treatment with them. Starting again from another provider might be another cost for you.

Yes but to get no response


Hey there! You’ll need to get in touch with the company that initially provided your aligners to you as we ( do not provide aligner services to customers. If it relates to ‘Your Smile Direct’, I think you would have to get in touch with Alignerly:

Hope that helps! :slight_smile: